FAQs - Frequently Asked Questions

We accept PayPal, Payment via Klarna. We also accept all major credit cards, including Visa, Mastercard, American Express. Please note that the available payment methods may change depending on your region. But unfortunately we do not accept cash on delivery.

To track your order, check in your E-Mail Inbox. You also check your Spam Mails.

After sending the details to the Delivery Service (DHL, DPD, UPS, GLS or Hermes) we will send another confirmation E-Mail with the status of your order, including the expected delivery date and any updates on the shipping process.

In urgent cases you can contact us via info@tam-valor.com so we can arrange an express courier set for a specific date for you. This can be charged with additional Fees.

To use a promo code or discount coupon, simply enter the code at checkout before you complete your purchase. If the code is valid, the discount will be applied to your order total.

 Yes, we take the security of our customers' personal and financial information very seriously. Our website uses the highest industry-standard encryption to protect all data transmitted online, and we comply with all relevant data privacy regulations.

You can check the guideline in our policy.

Please refer to our size chart for guidance on which size to order. If you have any questions or concerns, please contact our customer service team and we will be happy to assist you.

Yes, we take great care to source products from suppliers who adhere to high ethical and environmental standards. Our products are made using environmentally friendly materials and production processes, and we're committed to reducing our carbon footprint and supporting sustainable practices in the fashion industry. If you have any questions or concerns about the environmental impact of our products, please don't hesitate to contact us.

Yes, we can work with you to create a design that meets your specific needs and preferences. 

Please contact us for more information on our custom order embroidery services. 

We have a hassle-free return policy to ensure your satisfaction. You can return any unworn and unwashed product in its original packaging with hang tags attached and proof of purchase within 30 days for a full refund or exchange. 

You can check the detailed policy here.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to cancel your order before it ships, but once it has shipped, we cannot cancel it.

You can contact us via info@tam-valor.com.

We strive to ship all orders within 1-2 business days of purchase. Delivery times will vary based on your location and shipping method, but most orders are delivered within 3-7 business days. 

You can find further Information here.

We apologize if you receive a damaged or defective item. Please contact our customer service team right away and we will arrange for a replacement or refund.

You can contact the support via info@tam-valor.com.

We currently offer free standart shipping within Germany. But as we grow we also offer internationaly shipping options in the near future. So stay tuned.

Our customer support team is available to assist you with any questions or concerns. You can reach us by email at info@tam-valor.com, or through the "Contact Us" form on our website.